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HelpMate – FAQ & Help Center

Improves user convenience by adding a help button to the store. It reduces support and tickets.

5.01 reviews on ShopifyFree to use
Install free on ShopifyRead the docs

Works with: Shopify Admin

HelpMate: HelpMate App

Overview

What HelpMate does for you.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience. It allows you to place a floating button on the storefront, enabling customers to access frequently asked questions with a single click. By utilizing this simple app, you can efficiently help your clients by placing the common frequently asked questions and their answers. Therefore, this app reduces support calls, tickets, and the time you and your customers invest in resolving queries.

Languages: English, German, Spanish, French, Japanese, Portuguese (Brazil), Portuguese (Portugal), Chinese (Simplified), Chinese (Traditional), Italian, Hindi, Dutch, Vietnamese, Greek, and Finnish

Key features

  1. 01Provides a floating button on the storefront for easy access to FAQs
  2. 02Delivers solutions to customer inquiries, reducing support demands effectively
  3. 03Saves time for both merchants and customers

See HelpMate in action

  • HelpMate: Dashboard
    Dashboard
  • HelpMate: New Feature Page
    New Feature Page
  • HelpMate: Settings Page
    Settings Page

Pricing

Simple, free pricing.

Prices in USD, billed through Shopify. See the latest pricing on the Shopify App Store.

Free

$0

  • Provides a floating button on the storefront for easy access to FAQs
  • Delivers solutions to customer inquiries, reducing support demands effectively
  • Saves time for both merchants and customers
Install free on Shopify

Reviews

What merchants are saying.

5.0Read all 1 reviews on Shopify
  • “Finally! A simple and elegant FAQ app that will allow embedded links to open in the same window instead of spawning a new tab. It took three other app installs, unhelpful help desks, and uninstalls to get here -- despite this function being such a simple thing to include. Thank you!”
    CCulimer Equipment LLCUnited States · May 2024

Help when you need it

HelpMate docs

Step-by-step guides for setup, settings and troubleshooting.

Read the docs

Talk to support

Email, ticket or video call with the team that builds HelpMate.

Contact support

Need it customized?

We can configure, extend or integrate HelpMate for your store.

Start a project

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Try HelpMate free.

Install from the Shopify App Store in a few clicks. Free to use.

  • 4.8 from 412 Shopify reviews
  • 8 Built for Shopify apps
  • Free plan or free install
Install on ShopifyTalk to our team