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HelpMate documentation

Create FAQs for quicker answers and less support time.

4 articles

Install freeAbout the app
  1. 01Getting Started with HelpMateThis guide walks you through activating HelpMate in your Shopify store.
  2. 02Understanding Your HelpMate DashboardThe HelpMate dashboard is your central hub for managing help categories and FAQ content. This guide explains each section of the dashboard and how to use it effectively.
  3. 03Create & Manage Help CategoriesHelp categories are the core of HelpMate. They organize your FAQs and help content into logical groups that customers can easily navigate.
  4. 04Customize the Appearance of Your Help WidgetCustomize the look and feel of your HelpMate help widget to match your store’s branding. This guide covers all available appearance settings.