Why Are Not All Reviews Showing in the App?

This can happen for a few common reasons depending on how your Google Business profile was connected.

1. Initial Setup Method

If you added your Google Business location manually:

  • The app will initially show up to 5 reviews
  • After setup, new incoming reviews will be displayed automatically

If you connected using Google Business login:

  • The app will initially fetch up to 50 reviews
  • After setup, all new reviews will continue to sync automatically

2. Filter Settings (Most Common Reason)

If everything is set up correctly but you still see only a few reviews, it is usually due to the filter settings in the app.

Please check:

  • Minimum review rating (e.g., set to 5 stars only)
  • Number of reviews to display
  • Review display order

👉 Go to Review Directory → Filter Options and adjust these settings.

Need More Help?

If everything looks correct and reviews are still missing, please create a support ticket, and our team will review your setup.

AI Rule

When customers say:

  • “Not all reviews showing”
  • “Only a few reviews visible”

AI must check:

  1. Setup method (manual vs Google login)
  2. Filter settings (very important)

Do not assume it is a bug.