This guide addresses common issues and frequently asked questions about Analyzely. Find solutions to problems and answers to your questions here.
Table of Contents
- Frequently Asked Questions
- Setup Issues
- Tracking Issues
- Report Issues
- Account & Billing
- Getting Help
Frequently Asked Questions
After installing the app, I am not seeing any data on my Google Analytics dashboard
Answer: This is normal for new installations. Here is what to check:
- Wait 24-48 hours: Google Analytics takes time to process data
- Verify app activation: Check that Analyzely is enabled in your theme’s App Embeds
- Check Measurement ID: Ensure your Measurement ID is correctly configured
- Check Realtime first: View GA4 Realtime reports to see if events are arriving
- Browse your store: Visit your store to generate some data
Step-by-step verification:
- Open your store in an incognito/private browser
- Browse a few product pages
- Go to Google Analytics > Reports > Realtime
- You should see your activity within seconds
Do I need to add any custom code to my theme?
Answer: No, Analyzely does not require any custom code.
The app uses Shopify’s App Embed system, which automatically injects the necessary tracking code when you activate the app in your theme.
What you need to do:
- Install the app
- Configure your settings
- Enable the app in Theme > App Embeds
- Click Save
No editing of theme files or liquid templates is required.
How can I cancel the subscription plan?
Answer: You can cancel your subscription at any time:
To cancel:
- Go to Pricing in the Analyzely app
- Click Select on the Free plan
- Confirm the downgrade
What happens:
- Your subscription ends immediately
- Pro features become unavailable
- You keep access to Free features
- No future charges will occur
For refunds: Contact support for billing inquiries.
Do I need to remove any code after uninstalling?
Answer: No, uninstalling Analyzely automatically removes all tracking code.
When you uninstall the app:
- The App Embed is automatically removed
- All tracking code is removed from your theme
- No manual cleanup is required
- Your Google Analytics data remains intact (in Google Analytics)
Can data from Shopify and Google Analytics ever not match?
Answer: Yes, some discrepancy is normal. Here is why:
Common reasons for data differences:
| Reason | Impact |
|---|---|
| Ad blockers | Block client-side tracking (use server-side to improve) |
| Page load timing | GA may not track if page closes quickly |
| Bot traffic | Shopify may include bots that GA filters |
| Attribution differences | Different attribution windows |
| Time zones | Reports may use different time zones |
| Data processing delays | GA has 24-48 hour processing time |
Tips for better accuracy:
- Enable server-side events (Pro)
- Ensure consistent time zone settings
- Compare longer date ranges (weekly/monthly)
- Focus on trends rather than exact numbers
Setup Issues
App is not active / Tracking not working
Problem: The app shows as inactive or data is not being tracked.
Solution:
- Activate in theme:
- Go to Shopify Admin > Online Store > Themes
- Click Customize on your current theme
- Click App Embeds (left sidebar)
- Find Analyzely and toggle it ON
- Click Save
- Check multiple themes:
- Make sure you activated on your LIVE theme
- If using multiple themes, activate on each
- Verify in dashboard:
- Return to Analyzely
- The activation banner should show “Active”
Cannot connect Google account
Problem: The Google login is not working or shows errors.
Solutions:
- Check popup blockers:
- Allow popups for your Shopify admin URL
- Try a different browser
- Clear cookies:
- Clear browser cookies and cache
- Try incognito/private mode
- Check Google permissions:
- Go to Google Account Security
- Check “Third-party apps with account access”
- Remove Analyzely if listed, then reconnect
- Use correct account:
- Make sure you are selecting the Google account with GA4 access
No properties showing after login
Problem: After connecting Google, no GA4 properties appear.
Solutions:
- Verify GA4 (not Universal Analytics):
- Only GA4 properties are supported
- Universal Analytics properties will not appear
- Check in Google Analytics that you have GA4 properties
- Check permissions:
- You need at least Viewer access to see properties
- Ask your GA4 admin for appropriate access
- Create a new property:
- If you do not have a GA4 property:
- Go to Google Analytics > Admin > Create Property
- Create a new GA4 property for your store
Measurement ID not found
Problem: Cannot select or enter a Measurement ID.
Solutions:
- For automatic selection:
- Ensure you selected both Account and Property
- The Measurement ID dropdown should populate
- For manual entry:
- Toggle to Manual mode
- Enter your Measurement ID (format: G-XXXXXXXXXX)
- Find it in GA4 > Admin > Data Streams > Your Stream
- Create a data stream:
- If no Measurement ID exists:
- Go to GA4 > Admin > Data Streams
- Create a Web stream for your store URL
Tracking Issues
Events not appearing in Google Analytics
Problem: Actions on your store are not showing up in GA4.
Diagnostic steps:
- Check app activation (see Setup Issues above)
- Verify event is enabled:
- Go to Analytics Setup
- Check the specific event is toggled ON
- Click Save if you made changes
- Test in Realtime:
- Open GA4 > Reports > Realtime
- Perform the action on your store
- Events should appear within 30 seconds
- Check for ad blockers:
- Disable ad blockers on your store
- Try incognito mode without extensions
- Consider server-side tracking (Pro)
- Verify Measurement ID:
- Ensure the correct Measurement ID is configured
- Check it matches your GA4 property
Purchase events missing
Problem: Purchases are not being tracked.
Solutions:
- Enable Purchase event:
- Go to Analytics Setup > Data Layer
- Ensure “Purchase” is checked
- Save your settings
- Enable server-side events (Pro):
- Server-side purchase tracking is more reliable
- Not affected by ad blockers
- Enable in Analytics Setup
- Make a test purchase:
- Complete an actual purchase
- Check GA4 Realtime for the purchase event
- Wait 24-48 hours for reports
- Check for script conflicts:
- Other apps may interfere
- Check browser console for errors
Duplicate events appearing
Problem: The same event appears multiple times.
Solutions:
- Check for multiple GA implementations:
- Remove any manual GA code from your theme
- Check for other GA apps
- Only use Analyzely for GA4
- Check theme code:
- Look in theme.liquid for GA scripts
- Remove any gtag.js or GA4 code
- Verify single Measurement ID:
- Only one Measurement ID should be active
- Remove any hardcoded IDs
Refund events not tracking
Problem: Refunds are not appearing in Google Analytics.
Requirements for refund tracking:
- Must have Pro plan
- Server-side events must be enabled
- Measurement Protocol API secret must be configured
Setup steps:
- Upgrade to Pro if not already
- Enable server-side events in Analytics Setup
- Configure or generate the API secret
- Process a refund to test